Factual correction
A printed fact or calculation input is different from the information that should have been used, such as an incorrect name, date of birth, exact birth time, birthplace, or selected gender.
What this includes
A report field that does not match the details submitted in the original booking form. A spelling correction that does not affect calculations also belongs here.
How it is handled
Send the Order ID, the incorrect value, the correct value, and proof of what was originally submitted. If our team used different data, we will correct it. If the submitted birth data itself was wrong, recalculation and re-preparation may be required; support will confirm the scope before work begins.