Refund Policy
Last updated: July 2026
Refunds are limited to the specific situations below — please read them before raising a request.
24-Hour Window
A refund request must be raised within 24 hours of receiving your report. Requests raised after this window cannot be processed.
Mistake From Our End
If there is a mistake from our end — meaning the report was generated using information that doesn't match what you actually provided at booking — you're eligible for a refund.
Report Not Received
If you did not receive your report within 24 hours of booking, you're eligible for a refund.
How to Raise a Request
Fill in the refund request form below with your Order ID and the reason for your request. Only genuine requests are entertained, and processing can take up to 24 hours — please be polite and patient.